Privacy Statement
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We are committed to providing you with a wonderful customer experience. We understand how important your personal data is to you, and we want you to know that you can trust us to protect it.
In this Privacy Statement, you will learn how we collect, use, and share your personal data when you use our products and services. As you read through this Privacy Statement, bear in mind that it applies to all Globe brands, products, and services that do not have their own privacy policies or that link to this Privacy Statement. We recommend that you review this Privacy Statement regularly as this is subject to change to reflect updates to relevant laws and regulations as well as our policies.
This Privacy Statement was last updated on May 2026.
Throughout our relationship with you, we collect and use your personal data to allow us to continuously provide you with our products and services. When we do so, we will let you know exactly what personal data we are collecting, why, and what criteria under the law we rely on.
Depending on the type of personal data and its intended purpose, we may rely on one or more of the following legal criteria: contractual obligation, legal obligation, legitimate interest, or your consent.
| Personal Data | Purpose | Legal Criteria |
|---|---|---|
| Subscriber Information Account Information | Delivery of products and services, including customer support, and verifying an individual’s identity | Contractual Obligation |
| Account Information Service Information | Delivery and enhancement of network-related services | Contractual Obligation |
| Subscriber Information | Inclusion in Globe’s SIM Registration Data Exchange | Legal Obligation |
| Subscriber Information Account Information | Retrieval of credit rating and/or score and the like from external parties for verifying an individual’s financial capacity | Contractual Obligation |
| Subscriber Information Account Information | Communication of service-related and transactional advisories | Contractual Obligation |
| Subscriber Information Account Information | Processing of payment for products and services, including financial record-keeping | Contractual Obligation Legal Obligation |
| Subscriber Information Account Information | Communication of rewards, marketing, and promotional advisories | Legitimate Interest |
| Subscriber Information | Registration to promos or events | Consent |
| Subscriber Information Account Information Service Information | Enhancement of subscriber profile, including computation of telco score, for data analytics, insighting, research, and development | Legitimate Interest |
| Subscriber Information Account Information Service Information | Prevention of fraudulent telecommunication activities and information security incidents | Contractual Obligation Legal Obligation |
We collect cookies, web beacons, small data text files, or similar technologies primarily to ensure that the core functions of our website and apps are optimally accessible to you. However, depending on your preferences, we may also collect and use this information for behavioral analytics to personalize our marketing campaigns. You may manage or disable certain cookies through your browser settings or through our cookie preference settings, where available. You may manage or disable certain cookies through your browser settings or through our cookie preference settings, where available.
For more information, please see our Cookie Policy.
We process your personal data through automated operations to create customer profiles that reflect insights on your preferences and usage activity. This enables us to communicate relevant products and services to you, and to maintain, regulate, and improve your network quality and access. Human oversight is in place, particularly for processes that may significantly affect you, to ensure fairness, accuracy, and accountability.
You have the right to object to profiling or automated processing of your personal data, as also provided in Your Rights as a Data Subject, subject to applicable legal, regulatory, service delivery, and operational requirements. If you have questions or wish to exercise this right, you may contact us through the channel provided below on How to Reach Us.
We may outsource the processing of your personal data to external parties including vendors, service providers, and other telecommunications operators who may process your personal data outside the Philippines to fulfill the purposes described in this Privacy Statement. When we do so, we make sure they can only process your personal data strictly for the purpose stated in our contract with them. We also require them to protect your personal data with organizational, physical, and technical security measures consistent with our internal policies, applicable data protection laws, and ensure they return or dispose of your personal data upon the end of our engagement or as otherwise specified in our contract.
With your consent, we will share your personal data with the Globe Group Portfolio Companies and with our Partners for credit and telco scoring, business analytics, and product development purposes as well as to allow them to market and extend their products and services to you. It is our policy to never share your personal data with external parties unless we obtain your consent or are otherwise required or allowed by law to do so.
To choose who you want us to share your personal data with to get access to new digital, and financial services, you may update your consent preferences in the Privacy Dashboard of the GlobeOne App.
We secure and protect your personal data with appropriate safeguards to ensure confidentiality and privacy, prevent loss, theft, use for unauthorized purposes, and comply with the requirements of the law.
To detect and mitigate evolving threats to information security and data privacy, we have implemented appropriate organizational, physical, and technical controls to protect your personal data including:
- A state-of-the-art Security Operations Center with a dedicated team that manages, monitors, and protects our network and systems from potential risks to your personal data with fully-documented security incident management procedures;
- Regular review of our collection, processing, storage, retention, and disposal practices including physical and electronic security measures to guard against unauthorized access to our network and systems;
- Contractually-mandated confidentiality among our authorized employees, contractors, and other external parties who may process your personal data;
- External party risk assessment as well as security features against data leakage, unauthorized access or disclosure, and accountability; and
- Identity and access management across Globe employees and external parties under a “need-to-know” standard.
We keep your personal data for as long as you are our subscriber or until the purpose for why it was collected expires. However, it may be necessary for us to keep your personal data for a longer period for legitimate business or legal purposes such as security, fraud prevention, or financial record-keeping. In general, our retention and disposal schedule is as follows:
- Subscriber Information - Up to one (1) year from termination of services provided that the subscriber has no outstanding obligations or up to sixty (60) days from the end of a promo or event
- Account Information - Up to one (1) year from termination of services provided that the account has no outstanding obligations
- Service Information - Up to one (1) year from termination of services provided that the subscriber/account has no outstanding obligations
We have also established procedures to securely dispose of files that contain your personal data whether in digital or physical form (e.g. shredding, erasure software, degaussing).
We recognize your rights under the Data Privacy Act of 2012.
Right to Be Informed
You have the right to be informed of how and why we collect and process your personal data, including where we collected it, with whom we share it and why, how we protect it, how long we keep it, and how we dispose of it, and any changes to our data processing activities before they are implemented.
Right to Object
You have the right to object to the processing of your personal data when the sole criteria for processing is our legitimate interest. However, this may result in the termination of your Globe product or service when the processing of personal data objected to is necessary for its delivery.
You also have the right to object to the processing of your personal data based solely on automated processing, including profiling, where such decisions produce legal effects concerning you or significantly affect you.
Finally, you also have the right to withdraw any consent previously given for the processing and/or sharing of your personal data.
We will evaluate all objections and withdrawals in accordance with applicable legal, regulatory, and operational requirements.
Right to Access
You have the right to request reasonable access to your personal data subject to Globe’s internal procedures. We, however, reserve the right to seek reasonable fees when providing such data presents certain challenges due to its volume as well as to restrict access to linked data that may be confidential, proprietary, or belong to other individuals.
Right to Data Portability
You have the right to obtain a copy of your personal data or have it transmitted to other entities in a format that is portable and commonly accessible subject to Globe’s internal procedures.
Right to Rectify
We keep our records as accurate as possible. Where there are any errors or inaccuracies to your personal data, we give you ways to dispute and rectify or update it, subject to Globe’s internal procedures.
Right to Deletion or Disposal
You have the right to suspend, withdraw, or order the blocking, removal, or deletion of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, or personal data not necessary for the purpose for which it was collected, and for such other cases provided in the Data Privacy Act of 2012.
Right to Damages
You have the right to be indemnified for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
You may exercise your rights or seek clarification on any part of this Privacy Statement by submitting a request to our Data Protection Officer through the privacy channel provided below.
Data Protection Officer
Globe Telecom, Inc.
The Globe Tower
32nd Street corner 7th Avenue,
Bonifacio Global City, 1634 Taguig City,
Metro Manila, Philippines
Email: [email protected]
Globe respects the right of the Globe Group Portfolio Companies to implement their respective privacy policies and practices. However, the Globe Group is one in its commitment to uphold the following GSMA (Group Special Mobile Association) Privacy Principles:
Openness, Transparency, and Notice
We are open and honest with you and will ensure that you are provided with clear, prominent, and timely information regarding our data privacy practices. We will inform you about the collection, access, sharing, and further use of your information.
Purpose and Use
We will limit the access, collection, sharing, disclosure, and further use of your information to meet legitimate and/or legal purposes.
User Choice and Control
We will give you opportunities to exercise meaningful choice and control over your information.
Data Minimization and Retention
We will collect, access, and use only the minimum information necessary to meet legitimate business purposes and to deliver, provision, maintain, or develop products and services. Information will be kept for as long as necessary to fulfill the purpose for which it was collected or for legitimate business or legal purposes.
Respect User Rights
You will be provided with information about and an easy means to exercise your rights over the use of your information.
Security
Your information will be protected using reasonable safeguards appropriate to the sensitivity of the data.
Education
You will be provided with information about privacy and security issues and ways to manage and protect your privacy.
Children
We will ensure that the collection, access, and use of children’s information is appropriate in all given circumstances and compatible with applicable law.
Accountability and Enforcement
All responsible persons and/or entities will be accountable for ensuring that these privacy principles are met.
These principles guide Globe’s approach to responsible data use and demonstrate our commitment to upholding customer trust across all Globe Group Portfolio Companies.
